Terms & Conditions
MAKING & ACCEPTING AN ORDER
When you contact us with your request, we will provide you with a quote of our fees and any special terms and conditions that may apply, this is not an acceptance of your order. Upon your acceptance of the terms and conditions and payment of the fee and sale price of the requested product, and our subsequent purchase of the requested item, a contract between you and Threads Styling International will be completed. The service contract is concluded in London, England and the language of the contract is English.
We reserve the right not to accept your order in the event that we do not receive full payment of the requested product’s sale price and our fees and if the product is out of stock. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.
Our fee ranges from 8-20% of the purchase price. This is based on the time spent on locating your item, purchasing it and organising delivery. Our minimum fee is £75 for each transaction, which may be made up of several items from the same brand or store.
There will be a premium chargeable when items are purchased through resellers or for highly sought after premium goods such as Celine, Chanel, Hermes Birkins. In this case you will be notified at the point of enquiry or when we find the item for you.
Shipping and handling costs are additional and are charged to you based on prices we obtain from FedEx or DHL. Where your item requires export licences, such as in the case of exotic skin bags, the cost of obtaining the licence is also additional.
You can pay by International BACS transfer and this can be arranged with your bank directly. Alternatively we will take PayPal payments but an additional charge of 4% will apply due to PayPal’s 4% withdrawal fees levied on us. We can also take credit card payments including American Express.
We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
We check every item before we purchase it on your behalf. We take photos of every item before delivery and the photos will be emailed to you for your reference. Should you want to exchange or return the item, please check below for our exchange & returns policy.
DELIVERY AND INSURANCE
We only use reputable couriers such as Fedex and DHL. We aim to dispatch all orders within 24 hours of completing the purchase. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Threads Styling, and transfer of responsibility in the same way.
Also note WE WILL ONLY SHIP TO BILLING ADDRESSES if purchased on credit card.
Please note that international shipping of exotic skin items require CITES shipping certificate and the application for this will take 10 to 15 working days.
CUSTOMS, DUTIES AND TAXES
Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as custom policies and import duties vary from country to country.
EXCHANGE & RETURNS
If you are not satisfied with your item, whether because of the size or colour, contact us at firstname.lastname@example.org within 24 hours of receiving the item. Late returns may not be eligible for exchange or return.
Send the item back to us within 5 days unused, designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. All shoes should be tried on a carpeted surface before wear. Use an international courier service such as DHL or FedEx, with insurance paid. You are responsible for the delivery charge.
In the case of returns, whether you will receive a full refund or a credit note from us will depend on the returns policy of the store the item was originally bought from. With regards to some accessories or exotic skins when the store itself does not accept refunds we also reflect this return policy for that particular item. If you are eligable for a refund you will be able to get a refund for the goods returned to us. Following an eligable refund you will either then hold store credit with us for the branded item you have returned or cash of which you can choose to have it returned to your bank account or you may also elect to keep the money on account with us for your next purchase. Delivery costs and our fees are non-refundable in cases of returns.
For returns, we will arrange to exchange the item in another colour or size, depending on availability. We will not charge you for time spent to exchange the item. You will be responsible for the delivery costs.
Any international purchases where the goods have been bought outside of the UK are automatically non-refundable. This does not affect your statutory rights if the goods are faulty.
PLEASE NOTE: Christian Louboutin, Hermes, Exotic skin purchases, leather clothing and jewellery are both non-refundable and not eligible for exchange once a deposit or the full payment has been made. This does not, however, affect your statutory rights if the goods are faulty.
Personal shopping appointments can be cancelled up to 24 hours before the appointment is due to start.
Personal shopping experiences bought as a gift are valid for 12 months from the date of issue.
Agreement of Terms & Conditions